1. How do orders get delivered?

• BY COURIER – If you are on our couriers regular route, delivery will be to your home or office. We will email you your tracking number. This takes approximately 2 – 5 working days after leaving us.
• BY POST – This is our absolute last resort, if you are not on our regular courier route, your product will be posted (we can still offer you the option of paying in additional courier fees if you are in an outlying area). We email you the tracking number. It should take approximately 5 working days to arrive at your post office. We will keep an eye on the parcel tracking too, to make sure it reaches you.
• PLEASE NOTE: once your diary has been posted and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned diaries will be subject to a further postage fee. Diaries that are “lost” during postage will be replaced by us at no extra cost.

2. Which shops can I buy the products from?

• Go to the agents | stores page for a full list of our retail outlets
• It is always advisable to call ahead to make sure that they have the item you are looking for

3. What is the difference between the MOM and the WOW Diary?

• The cover says WOW instead of MOM
• There are 4 pages that are exclusive to kids details that have been left out of the WOW Diary

4. How do I pay for my online order?

• When you reach the checkout point, you will be given the option of PayFast (credit card),  EFT or SnapScan.
• If you want to pay via credit card, choose the PayFast option.
• If you select EFT, you will be sent the bank details via email to do a transfer or deposit.
• If you select SnapScan, it will prompt you to scan the QR code and follow the 3D Secure verification process with your bank.
• All orders need to be paid for in full before the order will be posted or delivered.

5. Is there another way I can order?

• Yes, you are welcome to email your order to orders@thepapery.co.za.
• Please include details of product, size, colour as well as your delivery address and mobile phone number.
• We will send you bank details and payment can be done via EFT or SnapScan.
• All orders need to be paid for in full before the order will be posted or delivered.

Please Note: We reserve the right to increase prices. This will usually occur when we have sold out and due to demand are required to print & deliver in a shorter period of time. All orders already placed will remain at the same price.

Please note that prices may differ from store to store

NATIONAL STORES

Please call ahead to confirm that the store in your area has stock

BARGAIN BOOKS

EXCLUSIVE BOOKS

PNA

WALTONS

CAPE TOWN

OFF THE SHELF New and Used Books
30 Oxford Street Durbanville

PRESENT TIME
Constantia Village Courtyard
Constantia Village Shopping Centre

ROSEMEAD SPAR
Rosemead Avenue
Kenilworth

THE MEETING PLACE
98 St Georges Street
Simon’s Town
021 786 5678

THE WRITE SHOPPE REDDAM
Steenberg Village Shopping Centre
Reddam Avenue
Tokai

THE WRITE SHOPPE LONG BEACH
Shop 72 Long Beach Mall
Noordhoek

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