1. How do orders get delivered?

  • BY FASTWAY COURIERS (Door to door) – If you are on our couriers regular route, delivery will be to your home or office. We will email you your tracking number. This takes approximately 2 – 5 working days after leaving us.
  • BY POST OR ALTERNATIVE COURIERS – If you are not on our regular courier route, your product will either be sent via POST (Counter Collection) or via PEP’s (Counter Collection) couriers. We can also offer you the option of paying an additional R40 courier fees to be sent via POSTNET (Counter Collection) or ARAMEX (Door to door). We email you the tracking number. Post and PEP take about 5-10 working days and POSTNET and ARAMEX take approximately 2-5 working days to arrive. We will keep an eye on the parcel tracking too, to make sure it reaches you.
  • PLEASE NOTE: once your diary has been sent and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned diaries due to non-collection, will be subject to a further postage fee. Diaries that are “lost” during postage will be replaced by us at no extra cost.

2. Which shops can I buy the products from?

  • Go to the agents | stores page for a full list of our retail outlets
  • It is always advisable to call ahead to make sure that they have the item you are looking for

3. What is the difference between the MOM and the WOW Diary?

  • The cover says WOW instead of MOM
  • There are 4 pages that are exclusive to kids details that have been left out of the WOW Diary

4. How do I pay for my online order?

  • When you reach the checkout point, you will be given the option of PayFast (credit card),  EFT or SnapScan.
  • If you want to pay via credit card, choose the PayFast option.
  • If you select EFT, you will be sent the bank details via email to do a transfer or deposit.
  • If you select SnapScan, it will prompt you to scan the QR code and follow the 3D Secure verification process with your bank.
  • All orders need to be paid for in full before the order will be posted or delivered.

5. Is there another way I can order?

  • Yes, you are welcome to email your order to sales@thepapery.co.za.
  • Please include details of product, size, colour as well as your delivery address and mobile phone number.
  • We will send you bank details and payment can be done via EFT.
  • All orders need to be paid for in full before the order will be posted or delivered.

Please Note: We reserve the right to increase prices. This will usually occur when we have sold out and due to demand are required to print & deliver in a shorter period of time. All orders already placed will remain at the same price.