ORDERS & RETURNS

- When you reach the checkout point, you will be given the option of PayFast, Yoco or  EFT.

- If you want to pay via debit or credit card, select the PayFast or Yoco option.

- If you have an overseas card, select Yoco.

- If you select EFT, you will be sent the bank details via email to do a transfer or deposit.

- All orders need to be paid for in full before the order will be posted or delivered.

- Yes, you are welcome to email your order to admin@thepapery.co.za.

- Please include details of product, size, colour as well as your delivery address and mobile phone number.

- We will send you bank details and payment can be done via EFT.

- All orders need to be paid for in full before the order will be posted or delivered.

- Yes, we have a shop in our factory where you are welcome to visit.

- Our shop hours are Monday to Friday 8am - 4pm.

- The address is Unit 3, Heron Park, Wildevoelvlei Road, Imhoff's Gift.

- We would love to see you there.

- There are some shops that sell some of the products.

- It will mostly be the MOM and WOW Diaries that are sold in stores.

- We suggest calling any of the big Stationery outlets to find out if they do stock them.

- Some that might stock the diaries are Waltons, PNA, Exclusive Books, Wordsworth and Bargain Books.

- Place your additional order online

- When checking out please choose “Collection” as your delivery method so that you don't pay another delivery fee.

- Add a comment in the shopping cart area under the heading "Do you have any specific order notes or instructions you want us to be aware of?" saying “Please add to order #.....”

- On the right hand side of the
screen, under the product name and price, you will see round icons indicating your available options.

- Click on the relevant icon to make your choice.

- Scroll down to below the "Sold Out" notification.

- You will see “email me when available”.

- Fill in your email address and you will be notified once the item is back in stock.

- We sometimes sell ahead of products being ready.

- We will always notify you in our advertising as well as having a countdown timer on the website product page.

- Once the due date arrives, we send your order to you.

- If there are delays we will communicate this with you via email.

- It does sometimes take a few days to clear back orders.

- Email jodi@thepapery.co.za and let her know about the defect (with a photo)

- Depending on the problem, we will decide whether we uplift the product from you or not.

- A new product will be sent off to you immediately (stock dependent).

- If there is no stock of that item, you will be offered an alternative, a refund or a buying voucher.

- Email jodi@thepapery.co.za and let her know about the incorrect product.

- We will arrange a time to uplift the product from you.

- A new product will be sent off to you immediately.

- If there is no stock of that item, you will be offered an alternative, a refund or a buying voucher.

- Email admin@thepapery.co.za to let us know.

- If your order has not been paid for, we will cancel the order for you. (You may continue to receive the payment reminders, please ignore them, they will stop after 4 reminders have been sent.)

- If your order has been paid, but not yet sent, you can email us and we will cancel your order and arrange a refund for you.

- If your order has been paid and sent, it will need to be returned to us. Once we have received it, a refund will be done.

- Please add a note with the returned item with your name and reason for the return.

- Refunds can take a couple of days and are dependent on stock being returned in good condition.

- Please also refer to our refund policy for further information.

- Email admin@thepapery.co.za to let us know.

- If your order has not been sent yet, we can easily do a swap out for you. If there is additional product cost, we will let you know.

- If your order has been sent already, you can return the item/s to us and once received, we will send the new one.

- Any additional courier costs, sending or receiving, will be for the customers account.

- Replacement item/s will only be sent once the return has been received in good order.

DELIVERIES

- MAIN CENTERS: (JHB, CPT, PTA, PE, EL, BLM, DBN, GEORGE) – courier door to door R75 per delivery.

- REGIONAL AREAS: (Non-main centers) – door to door R115 per delivery

- OVERNIGHT: (All areas) – door to door R150 per delivery

- ANY AREA: – Pudo - Delivered to a locker in your area R100 per delivery

- COLLECTION: from our premises in Imhoff's Gift – Free

- PLEASE NOTE: once your order has been sent and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned orders due to non-collection, will be subject to a further delivery fee. Orders that are “lost” during delivery, excluding those lost due to customer negligence, will be replaced by us at no extra cost.

- DELIVERIES: most of the delivery options take between 3-5 working days. You will receive an email with a tracking number and link to track as soo as the order has been packed.

- COLLECTION: you will receive an email notifying you that your parcel is ready for collection as soon as we have packed it.

- ORDER PROCESSING: most orders are processed & packed the next working day after the order has been placed and paid for.

- PLEASE NOTE: once your order has been sent and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned orders due to non-collection, will be subject to a further delivery fee. Orders that are “lost” during delivery, excluding those lost due to customer negligence, will be replaced by us at no extra cost.

- Yes we can, but would depend on what time of the day you contact us about this.

- There is an additional charge, which is worked out on an order to order basis.

- Please email admin@thepapery.co.za to arrange for overnight shipping.

- Yes we can most of the time.

- There is an additional charge, which is worked out on an order to order basis.

- Email admin@thepapery.co.za to find out more about international shipping.

- Yes, this is possible.

- If your order has not yet been sent, please email jodi@thepapery.co.za with the change of address.

- If your order has already been picked up by our couriers, you will need to contact the courier company and log a change of address with them.

- Yes sure, we have a shop in our factory situated at Imhoff's Gift, just before Kommetjie. You are welcome to pick up from us.

- Our shop hours are Monday to Friday 8am - 4pm.

- The address is Unit 3, Heron Park, Wildevoelvlei Road, Imhoff's Gift.

- We would love to meet you.

- We can assure you, this is not something that happens very often.

- PLEASE NOTE: once your order has been sent and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned orders due to non-collection, will be subject to a further delivery fee.

- Orders that are “lost” during delivery, excluding those lost due to customer negligence, will be replaced by us at no extra cost.

- Email admin@thepapery.co.za to try and trace your parcel or to have it resent.

- Once your order has been packed by us, the collection will be logged with the Courier company and an email will be sent out giving your tracking number and a link to track.

- PLEASE NOTE: once your order has been sent and you have been emailed your tracking number, the onus is on you to follow up on the parcel. Any returned orders due to non-collection, will be subject to a further delivery fee. Orders that are “lost” during delivery, excluding those lost due to customer negligence, will be replaced by us at no extra cost.

- In the email you were sent to choose your locker:

- Click on the “Enter your PUDO delivery details” button.

- Scroll down to the “Search PUDO Delivery Points” button.

- Type in your delivery address and choose the PUDO locker that shows as closest to you.

- Copy the locker details and paste into “Your preferred PUDO Locker Name”.

- Complete the rest of your details.

- Click on “Submit your PUDO pickup point”.

PRODUCTS

- The cover says WOW instead of MOM.

- There are 4 pages that are exclusive to kids details that have been replaced with 4 different pages in the WOW Diary.

- Read our blog on the differences

- The Bunny is the first colour option on our website.

- Scroll down on the product page, under ‘colour’ you can see round icons with the different colours that you can choose from.

- Click on any of these to select the cover that you want.

- Add to your cart.

- We have pictures of the diary insides on the various product pages.

- Click on the gallery to find them.

- We try and also add a video wherever possible, this is normally further down on the product pages.

- Yes we do, we have the Nappa A4 Diaries and Leather / Black Mauriati Executive diaries.

- These will only be in stock at the end of September, but you can add your email address for a reminder once in stock

- Here are the links:

- Nappa A4 Woman's Diary

- Mauriati Black Executive Diary

- Mauriati Leather Executive Diary

- Unfortunately not, we only currently do the A5 journals.

- We do have one option in A4 in our Scribblz range.

- Unfortunately it doesn't.

- We do have a similar product, the Mauriati Executive diary with many of the same features, however it is dated

- Here are the links:

- Mauriati Black Executive Diary

- Mauriati Leather Executive Diary

- The only products that can be personalized are the leather or the flexi softcover diaries or journals.

- Please take note of the existing branding and the elastic closure on each product, as this doesn't always work with personalizing.

- The leather slip on cover can only be personalized in the bottom right hand corner.

- The black covers look better with gold foil rather than debossing, which doesn't show up that well.

- The limit for personalizing is 12 characters, including spaces.

- Under the menu item "Journals", personalizing is the last selection item.

- Otherwise you can add your personalizing here.

- Once you click on the ‘shopping cart’ icon, there’s a space to add in notes. You can let us know the name or initials that you would
like to have personalized

- You can use a maximum of 12 characters including spaces.

- The leather slip on cover can only be personalized in the bottom right hand corner.

- The black covers look better with gold foil rather than debossing, which doesn't show up that well.

- The limit for personalizing is 12 characters, including spaces.

- Yes, we have a once off box option and we also have a build your own box option on our website.

- Here are the links:

- Once off Jam Packed Box

- Build Your Own Box - Hers

- Build Your Own Box - His

- Our standard 80g journals all come in lined, blank or dot grid pages.

- The Premium journals are 160g paper and are all dotted pages.

- Classic journals have hard covers and a classy Italian PU finish. These are only available in the 80g page option.

- Designer journals are also hard covers, but are a variety of printed designs. These are available in the 80g and 160g paper option.

- Flexi journals have soft and flexible covers, in various colours of stunning Italian leatherette material. They are available in the 80g and 160g paper option.

- Dotted pages consist of dots that intersect at 5mm. They do not create a closed box effect.

- Dot Grid pages consist of dots that are closer to each other, and intersect at 6mm. They give the effect of little boxes.

- Our 160 gram paper featured in our Premium range journals, tolerates a wide range of mediums. You can use paint, highlighters, pens (including fountain pens), ink (including painting ink), pastels and many more mediums on these pages. It is recommended that if you use a wet medium like ink or paint, to leave enough time to dry before adding more layers.

- Our 80 gram paper featured in our standard range journals can tolerate mainly common stationery items such as pens, highlighters and ink for stamps. Be careful when using pens/highlighters with very wet ink, it could potentially bleed through. Some light watercolour paint could be used on these pages, however it is not recommended you layer the paint. If you use paint on these pages, there will be some bleed.

- Our diary paper is thick enough for you to use pens, highlighters and ink for stamps, but it won’t tolerate any wet mediums such as paint.

GENERAL

- Yes, you can apply to be a Reseller or a Drop Shipper.

- There is a registration form on our website.

- Here is the link: https://thepapery.co.za/pages/sell-our-products

- Not at the moment, but watch this space, we will soon.

- We do, but have MOQ's depending on what you are wanting.

- We can customise the cover of one of our own journals with your own print - MOQ is 100

- We can brand existing stock of leather or PU journals - MOQ is 50

- We can do completely bespoke products - MOQ is 500 or more, depending on the amount of setup work to be done.

- Please email sales@thepapery.co.za for more information.

- Yes, all of our own brands are!

- That means all our diaries and journals, notepads and notebooks, some sticker packs & various other items.

- We do import some of the accessories, washi tapes and stationery is bought from local companies that import.

- South Africa is not at a point where we can get all the cool stuff yet!

- Yes, we have a shop in our factory.

- Our shop hours are Monday to Friday 8am - 4pm.

The address is Unit 3, Heron Park, Wildevoelvlei Road, Imhoff's Gift.

- We would love to see you there.

- Yes, we can bulk brand and personalize.

- On the branding we have MOQ's, depending on what you need.

- MOQ's on branding is 50.

- Personalizing we can do from 1 upwards.

- For more information email sales@thepapery.co.za.

- Diaries, journals, subscription boxes, gift boxes, stationery, accessories, journaling supplies.

- We try and keep stock of everything, but sometimes cannot keep up with sales.

- Because we carry a large range of products, and manufacturing can take anything from 6-8 weeks from order, there are times that we run out.

- We have a "question function" on every product page where your query gets emailed to us.

- We have a chat bot on the website.

- WhatsApp or call us on 0824450712.

- Email us:

Ruth admin@thepapery.co.za
Jodi jodi@thepapery.co.za
Alison sales@thepapery.co.za

- Believe it or not, Vaseline on a soft cloth is one of the best ways to clean and look after your leather products.